Refund Policy

Welcome to UnlockTrue. We believe in transparency and fairness. Please read this Refund Policy carefully before placing any order. By using our services, you agree to the terms below.

Important Refund Notice

All refunds are provided as website wallet credit only. Refunds are not sent back to the original payment method (bKash, Card, Bank, Crypto, etc.).

Deposit / top-up balance is strictly non-withdrawable. Deposited funds remain in your UnlockTrue account and must be used to complete services available on our platform.

Refund Eligibility

• The service is marked as Failed or Rejected.
• Correct and complete device information was provided by the customer.
• The failure occurred due to server or technical limitations.

Non-Refundable Cases

• Incorrect or incomplete device information.
• Orders marked as Accepted, In Progress, or Completed.
• Delays caused by server maintenance or high workload.
• Device updated, reset, or modified after order submission.
• Deposit / top-up balance under any circumstances.

Refund Process

1. Contact UnlockTrue support via WhatsApp, Telegram, or Email.
2. Provide your Order ID and registered email.
3. Refund requests are reviewed within 24–72 hours.
4. Approved refunds are credited to your UnlockTrue wallet.

Refund Timeframe

Approved refunds are credited to the website wallet within 24–72 working hours. Wallet credit can be reused for any supported service.

Support

If you have any questions regarding refunds, please contact our support team during official working hours.

By placing an order on UnlockTrue, you confirm that you understand and agree to this Refund Policy.